How Cybermatic support accesses your workspace

Read-only, time-limited, audited, and you are emailed every time it happens.

1. 1Cybermatic support can open a read-only view of your workspace to help with a ticket — never a login as you, and never with the ability to change anything: every write is refused server-side during a support session.
2. 2Sessions last at most 60 minutes and require the support person to record a reason (usually your ticket number).
3. 3Every session is written to your workspace's audit trail, and the workspace owner receives an email at the moment it starts with who, when, and why. If you did not request support, reply to that email.

Tip: Prefer that support never look at your data at all? Say so on the ticket — screenshots and exports work too, they're just slower.